1. Payment terms
- A pro-forma invoice will be sent via email.
- Direct wire payments are accepted (all bank charges for your account), with SWIFT proof of payment emailed.
- Credit card payments are accepted (in-store processed via YOCO and online via PayFast/Paygate).
- WISE payments are accepted for international orders and banking details will be provided for transfer (all bank charges marked for your own account)
- WE DO NOT accept PayPal payments
- Goods will only be dispatched upon receipt of proof of full invoice payment.
Please note that we do not accept payments via PayPal for now.
2. Dispatch
You can choose to receive your purchases via one of the methods below. Note that turnaround times depend on your location and vary considerably. No additional charge is levied for packaging and handling, but shipping fee is for your account.
2.1 Within South Africa
South African Post Office where you collect from your local branch
- PostNet to PostNet courier service
- Courier Guy locker to locker service or locker to door service
- Private collection (your own courier or driver)
- NO PARCELS are dispatched from our shop front without full payment
2.2 International
- We do not recommend shipping with South African Post Office due to delays in delivery and tampering of parcels. House of Embroidery does not make use of the South African Post Office for delivery of goods internationally or locally.
- FedEx Priority International Courier Service with turnaround between 5 and 10 working days (our courier of choice)
- International Courier Service of your choice. Should you choose your own courier service, parcels must be booked in by the recipient. House of Embroidery takes no responsibility for any lost or tampered parcels should you opt to use your own courier. Parcels that are lost or tampered with during transit through any external courier company other than FedEx will not be non refundable.
PLEASE NOTE: All international orders are subject to Customs and Duty fees as well as Importation Tax (VAT). Tax, Customs and Duty fees are calculated upon import, and will be for your OWN ACCOUNT. By Law, House of Embroidery dispatches every order with a Commercial Invoice. Please note that certain countries do not release parcels until Customs and Duty fees are paid in full, where after parcels are rejected upon import and returned to South Africa. Orders that are rejected due to unpaid customs fees by the consignee will not be refunded.
All tariffs raised by USA and EU customs are determined upon import and will be for the recipients OWN ACCOUNT. Any parcels that are returned to sender due to unpaid tariffs will be non-refundable. Please take note of the current imposed tariffs by USA on South African Preferential Origin Manufactured Products – 30% reciprocal tariff enacted in August 2025 and a subsequent 12.5% Section 301 tariff implemented in July 2026.
3. Returns Policy
Parcel returns within South Africa will be reviewed according to the guidelines of the Consumer Protection Act. International returns will be handled on a case-by-case basis.
4. Tampered parcels
If your parcel has been tampered with, please contact us immediately for investigation.